We hold intellectual property rights—including copyrights, trademarks, patents, designs and trade secrets—in the highest regard. We are committed to protecting these rights and ensuring the legitimacy of all products and images displayed on our platform. That said, accidental oversights may occur due to the extensive range of our inventory.
If you are an intellectual property right holder or its authorized representative and believe any content on our website infringes upon your rights, please contact us immediately. We pledge to take prompt action to safeguard your legitimate rights and interests.
How to File an Infringement Complaint To submit a formal copyright or trademark infringement claim, please provide the following information to our dedicated email: [email protected]:
Proof of Identity: Official documentation verifying you as the rightful owner or legally authorized representative of the relevant intellectual property.
Detailed Description: Clear identification of the infringing material, including the specific product URL(s) on our website.
Contact Information: Your full physical address, telephone number and email address for follow-up communications.
Good Faith Statement: A formal declaration stating that you believe the contested use of the material lacks authorization from the right holder, their agent, or under applicable law.
IP Identification: Specific details of the intellectual property you are claiming (e.g., "XYZ Copyright" or "ABC Trademark, Reg. No. 123456, Registered 1/1/04").
Trademark Specifics: For trademark-related claims, provide the registration number or link to its official publication, the infringing URL, and additional evidence of your ownership or usage rights.
Important Notices:
Dedicated Channel: The email address [email protected] is reserved exclusively for intellectual property dispute matters. For all other inquiries, please contact our Customer Support team.
Legal Consequences: We treat all valid infringement complaints with the utmost seriousness. Please note that submitting a false infringement notification may result in legal liability, including the obligation to cover resulting damages and attorney fees. If you are uncertain whether any material constitutes an infringement, we recommend consulting legal counsel before filing a notice.
We thank you for your cooperation as we work together to foster a compliant and respectful marketplace.